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New Accommodation Ratings - Hotels and
Guest Accommodation
The
English Tourism Council, in response to consumer demand, have
created a new rating scheme for Hotels and Guest Accommodation,
using Stars to represent Hotels and Diamonds for Guest Accommodation
(which includes guest houses, inns, farmhouses, bed &
breakfasts). The new scheme puts greater emphasis on quality
in Hotels and Guest Accommodation, particularly in areas of
cleanliness and guest care. Now, when you see one of their
signs showing Stars or Diamonds, you will know that the hotel
or guest accommodation has been visited overnight anonymously
by a qualified assessor. It's that simple and that easy to
find quality accommodation to meet your expectations.
HOTELS - Stars
The Star ratings symbolise the level of service,
range of facilities and quality of guest care that you can
expect. Hotels are required to meet progressively higher standards
as they move up the scale from one to five Stars.
At a ONE STAR hotel you will find:
- Practical accommodation with a limited range of facilities
and services, but a high standard of cleanliness throughout.
- Friendly and courteous staff to give you the help and
information you need to enjoy your stay:
- Restaurant/eating area open to you and your guests for
breakfast and dinner.
- Alcoholic drinks will be served in a bar or lounge.
- 75% of bedrooms will have en-suite or private facilities.
At a TWO STAR hotel you will find (in addition to what
is provided at ONE STAR):
- Good overnight accommodation with more comfortable bedrooms,
better equipped - all with en-suite or private facilities
and colour TV.
- A relatively straightforward range of services, including
food and drink and a personal style of service.
- A restaurant/dining room for breakfast and dinner.
- A lift is normally available.
At a THREE STAR hotel you will find (in addition to what
is provided at ONE & TWO STAR)
- Possibly larger establishments, but all offering significantly
greater quality and range of facilities and services, and
usually more spacious public areas and bedrooms.
- A more formal style of service with a receptionist on
duty and staff responding well to your needs and requests.
- Room service of continental breakfast.
- Laundry service available.
- A wide selection of drinks, light lunch and snacks served
in a bar or lounge.
At a FOUR STAR hotel you will find (in addition to what
is provided at ONE, TWO & THREE STAR):
- Accommodation offering superior comfort and quality; all
bedrooms with en-suite bath, fitted overhead shower and
WC.
- The hotel will have spacious and very well appointed public
areas, and will place a strong emphasis on food and drink.
- Staff will have very good technical and social skills,
anticipating and responding to your needs and requests.
- Room service of all meals and 24 hour drinks, refreshments
and snacks.
- Dry cleaning service available.
At a FIVE STAR hotel you will find (in addition to what
is provided at ONE, TWO, THREE & FOUR STAR):
- A spacious, luxurious establishment offering you the highest
international quality of accommodation, facilities, services
and cuisine.
- It will have striking accommodation throughout, with a
range of extra facilities.
- You will feel very well cared for by professional, attentive
staff providing flawless guest services.
- A hotel that fits the highest international standards
for the industry, with an air of luxury, exceptional comfort
and a sophisticated ambience.
GUEST ACCOMMODATION - Diamonds
The Diamond ratings for Guest Accommodation
reflect visitor expectations, with quality seen as more important
to visitors than facilities and services. As a result Guest
Accommodation is required to meet progressively higher standards
of quality and guest care as they move up the scale from one
to five Diamonds.
At One Diamond Guest Accommodation you will find:
- Clean accommodation, providing acceptable comfort with
functional décor and offering, as a minimum, a full cooked
or continental breakfast.
- Other meals, where provided, will be freshly cooked.
You will have a comfortable bed, with clean bed linen, towels
and fresh soap.
- Adequate heating and hot water available at reasonable
times for baths or showers at no extra charge.
- An acceptable overall level of quality and helpful service.
At Two Diamond Guest Accommodation, you will find (in
addition to what is provided at One Diamond):
- A sound overall level of quality and customer care in
all areas.
At Three Diamond Guest Accommodation, you will find (in
addition to what is provided at Two Diamond):
- A good overall level of quality. For example, good quality,
comfortable bedrooms; well maintained, practical décor;
a good choice of quality items available for breakfast;
other meals, where provided, will be freshly cooked from
good quality ingredients.
- A good degree of comfort provided for you, with good levels
of customer care.
At Four Diamond Guest Accommodation, you will find (in
addition to what is provided at Three Diamond):
- A very good overall level of quality in all areas and
customer care showing very good levels of attention to your
needs.
At Five Diamond Guest Accommodation, you will find (in
addition to what is provided at Four Diamond):
- An excellent overall level of quality. For example, ample
space with a degree of luxury, an excellent quality bed,
high quality furniture, excellent interior design.
- Breakfast offering a wide choice of high quality fresh
ingredients; other meals, where provided, featuring fresh,
seasonal local ingredients.
- Excellent levels of customer care, anticipating your needs.
ACCESSIBILITY
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